Refund and Returns Policy

Refund and Returns Policy

 

Thank you for shopping at 25000 Miles. If you are not completely satisfied with your purchase, we’re here to help.

 

Returns

 

• Eligibility: You have 14 calendar days to return an item from the date you received it.
• Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Proof of Purchase: A receipt or proof of purchase is required to process your return.

 

Process

 

1. Contact Us: Notify us of your return by contacting our customer service team at [email protected] .
2. Shipping: Send the product to the following address: 25000 MILES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALНОŚCIĄ
   Aleja “Solidarności” 117 – 207
   Warszawa 00-140
   Poland
3. Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.

 

Refunds

 

• Approval: If your return is approved, we will initiate a refund to your original method of payment.
• Processing Time: You will receive the credit within a certain number of days, depending on your card issuer’s policies.

 

Shipping Costs

 

• Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Exceptions: If the item received was incorrect or defective, we will cover the return shipping costs.

 

Contact Information

 

For any questions or assistance with your return or refund, please contact us:

 

Email: [email protected]

 

We value your satisfaction and aim to provide a seamless shopping experience.